Sales Support Administrator

£30,000 to £35,000 (Depending on experience)

Southeast London - Onsite

The Company

A mission led, B Corp certified FMCG brand challenging the household goods category with a range of products that not only work as well as their competitors but remain focused on sustainability and being eco-friendly. The brand remains founder led and supplies into nationwide retailers, via Amazon, and their own D2C platform.

What’s on offer?

• 25 days holiday + BH
• Product packages
• Discount on products
• Opportunities for personal growth within an expanding brand

What will you do as a Sales Support Administrator?

• Liaise with the 3PL partners, ensuring orders are sent OTIF
• Work closely with the warehouse to ensure any problems are addressed prior to shipping
• Manage the process from initial order to dispatch and aftersales support
• Process UK wholesaler and retailer orders accurately onto the system
• Deal with stock issues, back orders and work closely with supply chain
• Customer invoicing, CRM management and credit refunds
• Build strong relationships with B2B partners

What do you need as a Sales Support Administrator?

• Sales order processing experience, within FMCG essential
• Happy to be onsite in Southeast London 5 days a week
• Previous experience using ERP systems ( Ideally Unleashed )
• Understands the supply chain and the end-to-end cycle
• Ability to build lasting relationships, goes above and beyond for customers
• Proficient in Excel, PowerPoint, and Word

Job ID: 8925