Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Department Coordinator to their team.

Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.

Role

You will be an integral part of the daily operations of the service departments, as well as co-ordinating and organising ad-hoc projects contributing to the ongoing success of the business. You complete administrative tasks that will assist the Service Leadership team in running the department, using a methodical and focused approach.

Day-to-Day Responsibilities

• To provide support to the Service Leadership team and the wider service where necessary.
• To support with HR related matters throughout the business, ensuring confidentiality is maintained and legislation always followed.
• Manage and distribute work accordingly from the centralised EAP Manager inbox. Respond effectively to enquiries from the wider departments across the business in relation to the service.
• Assist in the coordination and organisation of Biannual Service Development Days and prepare attendance lists.
• Liaise with the internal Resource Planning team to coordinate meetings and reviews for the helpline colleagues, and other ad-hoc support.
• Effectively manage all team absence, sickness, and lateness in line with company procedures, ensuring relevant paperwork is completed and saved to personnel files.
• Prepare agendas, take, and type minutes for meetings as required.

What you Bring to the Team

• High level of organisational skills
• Strong computer skills (Microsoft office, Outlook)
• To always maintain a professional and responsible attitude
• Confidentiality and discretion when dealing with any sensitive enquiries and information obtained as part of the role.
• Positive, can-do attitude

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