Client

Local Authority in Croydon

Job Title

PART TIME-Business Support Officer

Pay Rate

£17.54 an hour PAYE

Hours

18 hours any days really but must be able to work on Friday. so that's 7.2 and we will have 10.8 hours left - can be worked over any 2 days or 1 long day Ideally in the office but can be 1 day at home if needed (Friday must be in the office).

Duration

5 Month Contract

Location

HYBRID WORKING- 1 Day at home rest of the week in office

Description

Role Duties:

>Be a first line of customer contact, dealing with and (where possible) resolving complex enquiries from customers.

>This includes enquiries from internal and external stakeholders, such as council clients/customers Escalate any issues you are unable to resolve to the Team Leader.

>Take service requests from customers ensuring that their requirements are accurately recorded.

>Ensure that where appropriate self service is used Promote the Business Support service within and outside the council.

>Preparation of non-standard documents, such as complex reports, presentations, letters and briefings.

>Arrange and co-ordinate complex meetings and events between internal and external stakeholders (including the council's clients/customers), ensuring that all necessary preparations have been made.

>Provide advanced meeting support, including the minuting of statutory meetings Handle customer/client enquiries and process incoming documents: such as applications, completed forms and notices.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.