About Us

Choosing to work at Stef & Philips is about more than just having a job. All members of our team share the same goal: to help improve the lives of vulnerable people around the UK, by delivering safe, suitable homes and vital services for the homeless, backed by investors who care. This people-centred ethos is reflected in our company culture; we prioritise wellbeing, inclusion, and opportunity for all.

Our Journey so Far

Stef & Philips began life in 2006 as a traditional family-run lettings agent, servicing private tenants and landlords in North London. But the UK’s urgent need for good quality social housing had a profound impact on our Founder and CEO, Chris Philippou. In 2012 he acted on that need, and we now operate UK-wide with over 3800 accommodation units, 5500 tenants and counting.

By bringing together private investors, local authorities, charities and housing associations in a spirit of trust and a shared commitment to improving tenants’ lives, we’ve created a versatile, end-to-end model that delivers fit-for-purpose accommodation and services - a setting where people can begin to thrive again.

Our full service approach is unique. All work is carried out by dedicated in-house teams to ensure reliable, high-quality service.

The process begins with private or institutional investors looking for a positive social impact. Once we’ve helped them to source and acquire the right property, our construction arm remodels and refurbishes it to our exacting quality standards. We also sign a lease with the investor to handle lettings, management and maintenance, while protecting their capital and yields.

We believe everyone deserves a safe place to call home and right now though the UK’s housing crisis is getting worse, with homelessness forecast to double over the next 25 years. We’re committed to changing that trend, combining profit with purpose.

Our roots as a family business remain at the core of who we are, as do the values that go with it, and our commitment to helping vulnerable people get the housing help they need.

The Role

As a maintenance engineer, you will be an integral member of the repairs and planned preventative maintenance service, working directly with the head of maintenance, ensuring repairs are carried out effectively and efficiently.

Main Duties & Responsibilities

• Taking instructions from the maintenance department regarding the daily schedule of jobs
• Attending units to carry out proactive and reactive maintenance repairs
• Completing jobs in accordance with service level agreements
• Registering job progress reports and completing job reports
• Accurate collation of data for each job (photos/ videos)
• Ensure planned maintenance and breakdown activities are monitored and any delays logged and escalated to the maintenance service team
• Prioritise work scheduled
• Ensure material and supply stock levels are maintained at all times within your vehicle
• Ensure that the highest levels of customer service are fully implemented to achieve customer satisfaction guaranteeing complaints are handled with empathy and professionalism
• Any other relevant duties as requested by other departments
• Updating information on PDA system
• To comply with Stef & Philips policies and to carry out any duties that may reasonably be required

Skills & Knowledge

• Knowledge and experience working in temporary and emergency accommodation essential
• Demonstrate substantial experience in multi-skilled trade repairs and maintenance, including plumbing, carpentry, and plastering
• Experience with managing vulnerable individuals and managing HMO properties
• Full clean driver’s license
• An enhanced DBS / Police check will be completed
• Ability to prioritise workload and work effectively in a high-pressure environment
• Close attention to detail
• Strong administrative skills
• Previous experience in a similar position
• Working on own initiative without close supervision and as part of a team
• Work flexibly to meet the varying demands of the role in order to achieve agreed outcomes

Benefits

• 23 days leave, plus bank holidays
• Additional holiday days for long service - up to 28 days
• Celebration of tenure
  • 3 years £500
  • 5 years £1000
  • 10 years £5000
• Private health insurance with Vitality
• Birthday off
• One well-being day off per year
• Maternity/Paternity Pay
• Pension schemes increase - after 2 years.
• £500 referral scheme for staff who refer a new employee, paid upon passing probation.
• Company payday lunch

Diversity & Inclusion

Stef & Philips is built on acceptance, respect, and inclusion, where everyone feels that they belong and can make a meaningful contribution. We encourage applicants regardless of religion, ethnicity, nationality, disability status, sex, sexual orientation, gender identity, family, or parental status. If you need any assistance or accommodation during the recruitment process, please let us know.

We’d be delighted if you tick off all our boxes, but we also believe it’s just as important we tick all of yours. If you think you have most of what we’re looking for but not everything, go ahead and apply. We’d still love to hear from you!

How to Apply:

Complete our online application process by uploading your details after clicking the apply button.