Contact Centre AnalystWalsall, Office based

Up to £32K, Permanent

GRG are exclusively working with a large business services provider, who are recruiting a Contact Centre Analyst to support with resource planning, assisting to drive effective and efficient services,

In this full-time, permanent position, you will be working closely with the Contact Centre Manager, with management responsibilities of two direct reports.

Responsibilities:

• Leading and managing the resource planning team to ensure that the team delivers an effective and efficient service to the company's operations.
• Developing and implementing strategies for resource planning, including forecasting and scheduling of work.
• Ensuring that the resource planning team provides accurate and timely information to the company's operations.
• Working closely with the company's operations to understand their resource requirements and to ensure that the resource planning team is meeting these requirements.
• Developing and implementing processes and procedures to improve the efficiency and effectiveness of the department.

What are we looking for?

• Significant experience in resource planning, including forecasting and scheduling of work.
• Strong leadership and management skills, with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
• Strong analytical and problem-solving skills, with the ability to identify and address issues in a timely and effective manner.
• Ability to work under pressure and to tight deadlines, with a flexible and adaptable approach.

Benefits:- Generous pension scheme.- Private health insurance.- Life assurance.- 25 days holiday (plus bank holidays).

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.