Technical Support OfficerBrierley HillPermanent£25k - £27k per annum

Our client based in Brierley Hill is a fast growing and dynamic business. Due to continued success and growth they are looking to grow their current IT team and would like to recruit someone with a flair for IT support but also a passion for helping their colleagues.Benefits:

• Free onsite parking.
• Break out areas / games room.
• Casual dress daily. 
• Regular team socials and initiatives.
• Newly refurbed office space. 

Duties and Responsibilities:Individual tasks vary depending on the type of technical support you are providing, but in general, you'll need to:

• Keep computer systems running smoothly and ensure users get the maximum benefit from them
• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues
• Be the lead for Microsoft functions
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Replace parts as required
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications
• Set up new users' accounts and profiles and deal with password issues
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritise and manage many open cases at one time
• Rapidly establish a good working relationship with customers and other professionals, such as software developers
• Test and evaluate new technology
• Conduct electrical safety checks on computer equipment.

If you feel you have the necessary skills and experience to be successful with this fantastic client please do apply.