Role Specific Criteria

Administration Assistant - Outpatients Clerk

Position Title - Outpatients Clerk

Reports to Outpatients Manager
Contract - Permanent
Hours - 37.5 hours per week
Position Summary

Supports the administrative procedures of the department

Qualifications / Key Selection Criteria

Desirables

• Knowledge of relevant legislation pertinent to patient information
• Knowledge of Maxims EPR system

Key Performance Criteria
Technical Skills and Application

• Responsible for clerical/administrative duties for the department, which will include the main Outpatients Department (OPD), Pre-Operative Assessment (POA) and Physiotherapy
• Dealing appropriately, professionally and efficiently with all communications and queries.
• Act as a point of contact for the department and develop good working relationships with the hospital.
• Demonstrate strong organisational skills.
• Responsible for compliance with the hospitals policies and procedures in carrying out the role in a professional and efficient manner
• Work with a high degree of attention to detail.
• Possess the requisite skills of administration, teamwork, good planning and organisation and communication.
• Ensure all relevant charges, relating to the OPD clinics, are loaded onto Maxims within a timely manner.
• Ensure patient systems (Maxims) records are updated on a timely basis with all relevant information
• Undertake ad-hoc analysis, projects as requested
• Maintain efficient general office procedures as appropriate to the post.
• Be responsible for ensuring that documentation meets required standards.
• Maintain a comprehensive filing system (manual and electronic) for all relevant documentation and ensure that file maintenance is carried out as required.
• Communicate directly with patients as required and deal with patient queries in respect of their OPD appointments
• Maintain patient confidentiality at all times
• Dealing appropriately, professionally and efficiently with all communications, queries and visitors to the department area.
• Liaise with staff in other departments, the public and outside agencies in a confidential, courteous and professional manner.
• Forward any email queries/telephone queries to relevant staff members in a timely manner.

This job description is not an exhaustive list of duties but is intended to reflect, and outline, the main responsibilities of the jobholder. Ramsay Health Care UK reserves the right to vary your duties from time to time or to require you to undertake additional duties in line with business needs.