Customer Service Officer - Hertforshire

£12.06 per hour

Immediate start!

we are currently recruiting for a Customer Service Officer in Hertfordshire

The Role:

- Our customer service professionals are the primary relationship with our internal and external customers; either by direct or virtual contact, ensuring customers receive a high-quality customer experience.

- Handling customer enquiries by telephone, letter, social media, email and face to face and logging comments, compliments, and complaints.

- You will be responsible for resolving as many customer enquiries as possible at the point of enquiry, about a variety of different Council services such as Council Tax, Housing, Waste, and Environmental Health, amongst others. The role also involves some administrative tasks.

- You will need to promote the best image of the company through a professional manner, personal appearance and behaviour and adhere to company standards and procedures whilst maintaining the highest level of personal conduct.

Your Experience:

- Customer focussed.

- Rigorous with a strong attention to detail.

- Able to adapt your speech/voice tone to each situation.

- Able to remain calm under pressure with a high level of resilience.

- Proactive/reactive, reassuring and understanding.

- Able to advise/coach customers.

- Agile and able to embrace constant change with adaptability.

If you are interested in our Customer Service Officer position, please click apply.