Test Lead

Local government

3 to 5 months initially

£500 (outside IR35)

Start date: ASAP

South east - Hybrid working

My client is looking for a Test Lead to provide testing expertise on a project to introduce Voice AI and related automation to improve customer services ("Voice AI") and deliver a challenging and ambitious range of efficiencies and savings over the next two years.

The role will include the following:

• Test strategy and approach - to be drafted, reviewed internally, updated following feedback, and ready for sign off.
• Test cases and/or scripts for each user story in a sprint.
• Text execution with pass/fail metrics to include the following:
  • Integration and system testing
  • End-to-end testing
  • Regression testing
  • Performance testing and ideally load testing, to highlight any long delays.
• Participation in key Agile ceremonies as well as triage meetings during hyper-support after each go-live
• Bug reporting and tracking, including steps to reproduce, severity, screenshots, and resolution status.
• Advise on (but not undertake) User Acceptance Testing, as required.

The testing should cover a range of devices (e.g. smartphones, smart speakers, web chats, emails, SMS and potentially WhatsApp messages) ideally in a range of simulated or real settings (e.g. noise backgrounds) and should include:

• Voice services:
  • Speech/voice recognition including validating command recognition and intent mapping.
  • Natural language understanding (NLU)
  • Ensuring all voice outputs are clear and easily intelligible.
  • That a wide range of users are understood by the voice service
  • Outputs are friendly, easily understood accurate and correct, conform with all training materials and configuration work, and work as intended, e.g. sending the correct link by text when asked to
  • User experience (UX) including error handling and recovery pathways.
• Functional behaviours such as updating LOB applications, sending text messages, reverting to previous menus, ending calls appropriately, escalating calls, etc.

If you have the relevant skills and experience as a Test Lead in Local Government, Please apply immediately. Interviews for the successful shortlist to be carried out next week.

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