Job Description: Service Manager

Responsible To: Head of Department

Short Description: The Service Manager is responsible for delivering Service User centred care; through the efficient management of staff delivering services and to ensure compliance with company processes and procedures.

Working Pattern: 40 Hours per week flexi with on call

Summary of benefits: Competitive salary

28 days annual leave (inclusive of Bank Holidays)

Company Pension Scheme

Full expensed company mobile phone for business use

Company laptop

Mileage paid for business use

Car business insurance paid

Free car parking

The Service Manager will be specifically responsible for:

* Day to day management of services delivered within a specific geographic area.

* Providing support and guidance to staff as required to ensure effective delivery of services and ensure that care responsibilities are carried out effectively.

* Providing direct management to the operations team, including Care Supervisors/Field Liaison Supervisors, Senior Care Worker and Care Workers.

* Ensuring that regular team meetings are held with staff to discuss service related matters, share company information and encourage knowledge sharing between staff.

* Completing regular performance meetings, ensuring that the team is effective and resolving any issues promptly.

* Ensuring that staff appraisals are scheduled and completed timeously.

* Ensuring that service users interests are maximised through effective liaison with internal and external stakeholders.

* Developing and implementing person centred care plans for each service user, and ensuring that regular reviews of the plans are completed.

* Implementing and monitoring safeguarding and ensuring the rights and dignity of each service user.

* Ensuring that service user development is regularly accessed and communicated to relevant stakeholders.

* Ensuring the effective management of house budgets and service user financials, where relevant.

* Creating and maintaining a positive environment that encourages services users and staff to actively engage.

* Ensuring that there is open and transparent communication to service users and staff regarding any changes and updates.

* Ensuring that the cleanliness, quality, security and safety of each home is maintained

* Completing regular training needs analysis for operations staff and work together with Human Resources and Training to ensure the delivery of training and development in order to maximise staff competence.

* Developing and ensuring staff rotas are updated ensuring appropriate cover to deliver the service effectively.

* Attending and actively participating in internal management reviews and, external forums where required.

* Ensuring that regular audits are completed, and engage where required for external audits.

* Ensuring that services are compliant and prepared for any external audit that may include CQC, local authorities and commissions

Generic Duties: In addition to specific responsibilities, the role will also be responsible for ensuring:

the maintenance of confidentiality of all information unless otherwise permitted by management

full compliance with company's vision, values, policies and procedurescompliance with legislation and GSCC Code of Conduct as reflected in company procedures

undergo training and professional development as directed by the company

work in a manner that promotes team work and a collegial environment

active and positive promotion of the company's image and brand

other duties that may be assigned by management

Qualifications and experience: The following qualification, skills and experience are required for this role:

NVQ Level 4 in Leadership and Management in Social Care (or equivalent) with a minimum of two years' experience at Assistant Manager or Team Leader level within a domiciliary care setting preferred

Ability to pass company Management Induction Programme within 12 months of appointment date

Strong living skills that can be transferred to service users i.e. shopping, cooking etc.

Competence in the use of Microsoft Office and Internet applications

Strong English spoken, listening, writing, communication and presentation skills

Strong administration skills

Full driving licence and use of own car to travel to work locations and to support Service Users