Are you an experienced collections professional looking for your next challenge? Join a growing organisation based in Southampton as a Collections Advisor. This is your chance to contribute to recovery efforts for high-profile clients while benefiting from the perks of working within a supportive, growing team. With hybrid working options, excellent benefits, and the chance to develop within a respected organisation, this position is perfect for someone looking to make a meaningful impact while advancing their career in financial services.Reporting to the Collections Manager, you will be responsible for:

• Managing a portfolio of live and overdue debit balance accounts
• Making 50-80 calls per day to recover outstanding payments and resolve disputes
• Negotiating payment plans and maintaining detailed, compliant records in CRM systems
• Liaising with clients to provide account updates and strategic recommendations
• Prioritising tasks to meet personal and team KPIs, while participating in team meetings to tackle ledger-specific challenges
• Upholding high standards of professionalism and accuracy

What you will need:

• Previous experience in a similar role, such as Collections Advisor / Credit Controller / Collections Officer / Sales Ledger Clerk / Accounts Receivable Clerk / Finance Assistant / Accounts Assistant
• Proven ability to handle aged debt
• Strong communication and relationship-building skills to interact effectively with clients and team members.
• Proficiency in Excel and CRM systems, with a solid understanding of credit processes
• High attention to detail, adaptability, and the ability to thrive in a target-driven environment

What you will get:

• Hybrid working (up to 3 days per week from home after initial training)
• Non-discretionary bonus based on performance and behaviour
• Private medical insurance
• Enhanced pension
• Life assurance and cycle-to-work scheme
• 25 days holiday plus bank holidays

If you would like