1st Line Support EngineerChester£25,000 - £27,000

An exciting opportunity for an experienced 1st Line Support Engineer to join a dynamic managed services team. You will be the first point of contact for technical support, resolving IT issues and escalating complex cases when necessary.

Key Responsibilities:- Provide 1st line technical support via phone, email, and ticketing system.- Troubleshoot Microsoft 365, Windows OS, networking, and general IT issues.- Log, prioritise, and escalate incidents, ensuring timely resolution.- Assist with account management, software installations, and security alerts.- Maintain accurate documentation and contribute to process improvements.

Essential Skills & Experience:- Previous experience in IT support, helpdesk, or 1st line role.- Strong knowledge of Microsoft 365, Windows 11, and basic networking.- Experience using ticketing systems and ITIL best practices.- Excellent problem-solving and communication skills.

Desirable Skills:- Experience in an MSP or fast-paced IT environment.- Certifications such as CompTIA A+, Microsoft Fundamentals (MS-900, AZ-900).- Knowledge of Cisco Meraki, remote desktop tools, and PowerShell scripting.

Benefits:- £25,000 - £27,000- Bonus- Hybrid or remote working options.- 26 Days + Bank Holidays,- Pension scheme, private healthcare, and professional development.

Apply Now!This is a fantastic opportunity to build a strong foundation in IT support. Please click APPLY NOW if you are interested in new opportunities