People Services Advisor

Manchester City Centre - hybrid, Tuesdays required in the office

£25,500 - £35,000 depending on experience

30 days holiday + bank holidays

Are you an experienced HR professional looking for an exciting opportunity to join a dynamic organisation and make a meaningful impact? Our client is seeking a dedicated and knowledgeable People Services Advisor to provide exceptional support and advice across a range of people-related processes.

Key Responsibilities:

• Provide high-quality advice and administrative support in line with SLAs and deadlines for all people-related processes.
• Deliver excellent customer service, offering robust and pragmatic advice to colleagues and managers.
• Maintain accuracy and consistency in employee relations cases, particularly in sickness absence management.
• Apply and adhere to policies and procedures, ensuring their correct implementation.
• Offer first- and second-line support to colleagues and managers, handling queries and providing accurate information.
• Collaborate with colleagues across the organisation on people matters.
• Support formal people-related meetings, including taking minutes and drafting associated correspondence.
• Contribute to continuous improvement initiatives, identifying areas for enhancement and offering innovative solutions.
• Assist with implantation of new HR system

Essential Criteria:

• Previous experience in a fast-paced HR team, providing first-level advice on HR policies, employment law, and employee relations.
• Professionalism, discretion, and integrity when handling sensitive and confidential information.
• Ability to establish credibility and effective relationships with peers and colleagues.
• Demonstrated commitment to excellent customer service and ensuring positive interactions with internal and external customers.
• Self-motivation and a "can-do" attitude.
• Excellent organisational skills, adapting to a fast-paced and varied environment.

This is a fantastic opportunity to join a forward-thinking organisation and play a crucial role in supporting its people-related processes. If you are passionate about delivering exceptional customer service, have a comprehensive understanding of employee relations, and thrive in a collaborative environment, apply now. Our client offers a competitive salary range of £25,000 to £35,000 per year, along with excellent benefits including 30 days holiday, hybrid working and 15% pension contributions.