Role: HR Advisor (MUST speak French or Italian)

Duration: 9 x Months

Location: Chester

Rate: £22 per hour

·       Where Direct Access was not sufficient, perform intake of HR inquiries via multiple channels including case systems, chat, email, and telephony. 

·       Use discretion and independent judgement to advise the customer and determine best method of resolution. 

·       Provide employees and managers with policy advice, i.e. leaves of absence, new ways of work etc. as well as options to address issue. 

·       Guide manager on process for application of policy.

·       Support execution of employee movement, employee status, payroll, benefits/leaves, PC1, 2 and 3, and compensation processes.

·       Guide employees and managers to available resources, eg toolkits or training materials developed by HR Expertise Teams, as appropriate.

·       Triage inquiry to ensure full understanding, and engage appropriate functional specialists to drive resolution of customer needs not resolved at first contact.

·       Ensure accurate policy representation in interconnected systems/processes.

·       Provides feedback to assist in developing client service improvement projects (e.g., knowledge base content updates, training/education of end users, improved Tier 1 communications, etc.). 

·       Demonstrate broad HR/Payroll knowledge, as pertains to the company, providing customers with relevant information, policy explanation and navigation support.

·       Utilize knowledgebase and HR experience/ business understanding to interpret needs and resolve issues.

·       Provide high touch customer service that meets expected service levels and business performance goals.

·       Champion direct access processes by using change management skills to influence Managers and Employees.

·       Support the integrity of employee records and Workday data, assuring legal and regulatory compliance.

·       Prepare appropriate documentation to meet customer needs related to HR processes (can include change job letters, employee contract documents, severance letters, etc.).

·       Ensure proper documentation of inquiries, root cause, and resolutions.

·       Liaise with third party vendors as applicable to resolve customer inquiries.

·       Works collaboratively within a team to share ideas, ownership, and accountability for driving improvements and consistency of execution for key HR processes.

Must have experiences:

·       Human resources operational experience.

General knowledge and understanding of HR policies, processes and Regional Employment Laws.

·       Have worked in a rapid, fast-moving environment, which is both complex and changing.

Practical operational experience of HR processes, e.g., hire, payroll, benefits, performance

Have worked in a multi-cultural/multi-country work environment.

Desired Skills:

·       Language Requirements beyond English: Proficiency in French OR Italian.

·       Strong verbal and written communication skills to interact with clients and the HR function to deliver business needs.

·       Ability to accurately assess situations through customer interactions in order to coach, guide, or interpret the appropriate action or next steps.

·       Demonstrated strong attention to detail.

·       Highly computer literate with knowledge of HR systems and processes.