We have a great opportunity in Folkestone for a Customer Fulfilment Coordinator with experience using SAP to work for one of our clients who offers an ever-growing range of consumer brand products.

Benefits include a competitive salary, hybrid working, employee bonus scheme, pension scheme, medical cashback scheme and a great holiday package.

Responsibilities

• Daily order entry onto SAP, ensuring the validity of orders by checking delivery addresses, products, prices and stocks & confirming back on customer portal.
• Obtaining Automatic Shipping notes on behalf of the third-party distributor.
• Controlling the release of orders to third party Distribution Company to ensure customer delivery dates are met.
• Ensure effective communication on specific requirements including short lead-time orders and stock issues with third party distribution partners to enable orders to be picked in a timely and efficient fashion.
• Control of customer invoice queries, query investigation and challenging noncompliance issues, managed on customer portal.
• Liaise with third party distributors to obtain evidence to support investigations.
• Work closely with finance.
• Collation, checking and filing of orders once dispatch is confirmed.
• Maintain effective communication of stock with Account Managers.
• Any other task required by the E-retail team on an ad-hoc basis.

Skills and Experience

• Knowledge of data entry into mainframe computerised business systems; SAP experience within Sales, Materials Management modules is an advantage.
• Digitally competent and confident.
• Good knowledge of MS office programs, especially Outlook, Word and Excel.
• A positive attitude and enthusiasm towards problem solving essential.
• Excellent interpersonal skills, in both written and verbal communication
• Capability to relay information effectively externally to customers and internally to colleagues.
• Numerate, confident and accurate with figures, with a strong attention to detail and capability to self-check work.
• Ability to be self-motivated, pro-active and manage workload effectively essential.
• Strong team work ethic essential.
• Occasional travel may be required