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Date Added: Wed 15/01/2025

Customer Service Advisor

Heywood, OL11, UK
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Company: THE RECRUITMENT CO.

Job Type: Hourly

Salary: Up to £11.44 per hour

Customer Service Advisor based in Rochdale

Offering £11.44 per hour - paid weekly, every Friday

12 week Temp to Perm Opportunity!

Full time, 37.5 hours per week

The Role

  • Handling inbound customer calls alongside responding to incoming queries from various channels such as live chat, social media platform
  • Supporting patients and booking them into appointments - ensuring this is inline with their needs and circumstances
  • Assisting customers who have utilitsed the self-referral option and bookings them into appointments or service that adherence governance guidelines
  • Using appropriate questions to understand and determine the patients' needs, resulting in first time resolution
  • Transforming general enquiries into appointments through quality conversation
  • Entering referral information on the in-house patient administration system
  • Communicating relevant information to internal and external customers via email in a professional manner
  • Locating information from various relevant sources to be able to progress patient data
  • Maintaining appropriate records and keeping data up to date and relevant
  • Adhering to data protection act guidelines and IGSOC standards

The Person

  • Previous customer experience; whether it be in healthcare, retail, hospitality, leisure or contact centre and office based roles - we want someone that knows what good service is and has the passion to deliver it!
  • Previous experience or knowledge in healthcare would be a huge advantage - our client is the UK's largest specialist provider of healthcare and diagnostic solutions so that knowledge or experience in the industry only makes sense
  • Strong communication and interpersonal skills; ability to build a rapport and a memorable experience oozing with warmth, empathy and the genuine desire to do the best for our customers.
  • Drive and determination - the want and will to do the best for our customer and in turn for yourself!
  • Good business acumen - having an awareness of how we can help the company succeed and grow, creating more opportunities for yourself and your colleagues to build a long lasting career full of progression and success.
  • IT literate and confident working across different platforms and software

The Hours: Full time, 37.5 hours per week

  • Monday to Friday; working shifts between 8am-8pm
  • Saturday - Sunday; working shifts between 8am-1pm
  • Rota's will be provided 2 weeks in advance but you will typically work on a rolling basis.
  • Working 1 in 4 weekends - 1.5 days back in return
  • Overtime Available!

The Benefits and Perks

  • £11.44 per hour, paid weekly - every Friday!
  • Free, onsite parking
  • On-site Subsided Canteen & Cafe
  • Free tea and coffee available
  • Office incentives and engagement events
  • Following your progression into a permanent position you will have access to a wide range of benefits and discounts

The Location: Rochdale, OL11

Apply Now