First Line Support Technician

• Salary is up to £27,000 DOE
• On-site role - Multiple Education Sites across North London & Berkshire!
• Deep understanding of Networking, Technical Support, MSP, Education IT, Active Directory required
• To apply please call or email

ABOUT THE CLIENT:My client is a leading education trust is seeking a First Line IT Technician to support schools in delivering effective IT services. This hands-on role will involve working across several school sites within the cluster, ensuring that technology runs smoothly, resolving IT issues, and supporting both students and staff in their day-to-day IT needs.

THE 1st LINE SUPPORT TECHNICIAN ROLE:

• Provide practical IT support to multiple schools, ensuring the infrastructure supports educational goals.
• Troubleshoot and resolve IT issues, escalating to 2nd/3rd Line support when necessary.
• Install hardware and software across school sites.
• Assist in the development and improvement of IT networks and services.
• Engage with end users, ensuring best practice in the use of IT resources.
• Carry out small to medium IT projects as required.

1ST LINE SUPPORT TECHNICIAN - ESSENTIAL SKILLS:

• Strong technical skills with a keen interest in new technology.
• Experience in troubleshooting hardware and software issues.
• Proficient in using technology, including PC, internet, and Microsoft Office packages.
• Experience with Windows Server and Active Directory.
• A customer-focused approach with strong interpersonal and communication skills.
• Ability to prioritize workload and work effectively within a team.
• Full UK Driving License and access to own transport are essential.

TO BE CONSIDERED…The trust is committed to safeguarding and promoting the welfare of children and young people. All successful applicants will be required to undertake an enhanced DBS check.

Please either apply by clicking online or emailing me directly to. For further information please call me on . By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.

KEY SKILLS: Networking, Technical Support, MSP, Education IT, Active Directory, Troubleshooting, Microsoft, Windows Server