Selexa Group are partnered with a leading technology client specialising in a number of technology development projects, utilised across a range of sectors and industries. The client have pioneered a revolutionary new precision metrology tool which has been qualified by industry leading semiconductor companies.

The Opportunity:

The Technical Customer Support Manager will provide leadership, management and planning for after-sales customer support and internal technical support to ensure products are maintained to specified standards. You will have led service teams previously, working onsite in the field delivering first-class service, with complex engineering systems...

Key Responsibilities:

* Manage, coach and develop the Customer Support engineer team (currently 6 people)

* Provide technical support and guidance to the team in the field

* Manage the resolution of faults on Infinitesima products at customer sites and in-house

* Manage and plan the installation, & maintenance of products at customer sites and in-house

* Monitor the performance and up-time of all company products

* Work with Engineering and Production to determine the root cause of faults and implement reliability improvements.

* Travel to customer sites across Europe, USA and Asia (travel may reach 20% and be at short as well as planned notice)

Skills & Experience:

* Bachelor's Degree in physical sciences, engineering discipline or equivalent experience

* Minimum 5 years relevant experience

* Experience in field service, technical support and CRM systems

* Experience of mechanical, electronic and optical systems

* Quality management system experience

* Experience of working with any or all of: robotics; optical systems including lasers and fibres; electronics; electro-mechanics and vacuum systems

Benefits:

* £(phone number removed) (depending on experience)

* 25 days annual leave, death in service and private health care benefits, personal pension contributions of 4% with salary sacrifice and a generous EMI Share scheme