Business Support Officer

Southwark - Hyrbid Role

Job Role

Provides customer focussed Parks and Leisure services through ensuring the effective delivery of the Arboricultural Contract, divisional performance reporting, effective budget monitoring and responsible for stakeholder management through customer enquiries and complaints.

Main Accountabilities

Acts as a first point of contact for all enquiries including those from Members of Parliament, Councillors and stakeholders coming into the Division including ICW and FOIs. Developing effective links and working relationships in order to respond. Responsible for ensuring that these are responded to within the corporate timescales. Reporting to the division on performance against correspondence targets.

Contributing to the successful delivery of the Arboricultural Services Contract including ensuring effective contract management through the issuing of works and ensuring the contract is meeting specified schedules.

Leads in the rollout of new procedures relating to the Council's business systems, with a particular emphasis on exploiting benefits of IT, providing guidance to senior managers.

Responsible for the preparation, presentation of information as and when required including the provision of technical and non-technical reports.

Contribute to the management and monitoring of budgets and responsible for processing of payments to contractors.

Provides coordination and processing role regarding Divisional finance with regards to the ordering of supplies, raising of purchase orders and the processing of invoices on behalf of service managers. Does this efficiently with a high degree of accuracy and recommends improvements to systems where appropriate.