Are you an experienced Service Technician? Do you have an electrical bias maintenance background?
 
 If so our client, a leading manufacturer, primarily operating in the printing sector is seeking a detail-oriented and process-driven Service Support Technician. In this role, you will assist clients by providing expert support via telephone and email, proactively monitoring systems, troubleshooting issues, and delivering effective solutions.
 
This role could suite either an experienced Field Service Technician who is looking to improve their work-life balance by reducing time spent away from home or an individual who is ready to take the next step in their career by diving into the world of Remote Service Support!

Service Support Technician
Permanent
Up to £44,000 (Dependant on experience)
8:45am - 5:15pm Monday to Friday
Crawley
 
Service Support Technician
Job Description

Monitoring and troubleshooting products via our client's Remote Monitoring Tool.
Customer support through telephone and email. Dealing with issues and problems with customers in a logical and calm manner.
Electrical fault diagnosis, reading electrical related drawings, wiring diagrams circuit diagrams, logical approach to fault diagnosis required.
Mechanical fault diagnosis, reading 2D and 3D mechanical drawings understanding measurements and tolerances.
Briefing Field Service Technicians on scheduled work assignments, providing off-site support to them while they are conducting fault, installation and service visits. 
Service Support Technician
Essential Experience/Skills/Qualifications

Electrical or Electronic Engineering Qualification, City & Guilds Level 1&2&3 or HNC/HND or NVQ (Level 2 or above)
Proven experience working with Electronics
Strong written and verbal communication skills
Occasional travel required 
Service Support Technician
Company Benefits

25 days holiday plus Bank Holidays
Private Healthcare available after qualifying period
Company Pension 5% (increasing after long service)
Life Assurance after probation period 
 
If you feel you're a good fit for this position, please click 'apply', email (url removed) or call (phone number removed)