Job Opportunity: Account Manager - Customer Success (EMEA)
Location: Remote
Company: Fast-Growing Marketing Technology Company

Our client are an innovative, rapidly growing marketing technology company revolutionizing the industry. Their platform empowers businesses to drive high-quality engagement, maximize marketing ROI, and enhance customer experience. They work with some of the biggest names in tech, media, and events.

The Role:
We are looking for a driven and curious Customer Success Manager to join their international team and support their growing client base across the EMEA region. In this role, you will ensure customers are successfully onboarded, continuously leveraging their platform, and building long-term relationships that drive retention and growth. If you have a passion for customer success and are excited to make an impact in a fast-paced, entrepreneurial environment, this might be the perfect role for you!

Responsibilities:

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Onboard new customers, ensuring they are set up for success with the product suite

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Work closely with customers to ensure they're maximizing the platform's potential

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Collaborate with internal teams to develop success plans and monitor account health

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Identify risks and proactively address customer churn

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Analyze customer data and trends to uncover growth opportunities

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Help improve the customer experience by providing feedback to the product team

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Develop and maintain product documentation and help guides

What We're Looking For:

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3+ years of experience in a customer-facing role (Customer Success, Account Management, or similar)

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Strong interpersonal skills and the ability to manage relationships at all levels

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Excellent organizational and project management skills

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Tech-savvy with the ability to analyze data and trends for customer growth

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Fluency in spoken and written English

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Ability to multitask and thrive in a dynamic, fast-paced environment

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Degree-level education or equivalent practical experience

Bonus Points If You Have:

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Experience with HTML, CSS, or JavaScript

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Background in Event Marketing

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Familiarity with HubSpot CRM

What We Offer:

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Competitive salary and full-time remote work

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Rapid career progression with intellectual challenges

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Opportunity to propose and lead your own initiatives

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Work with a fast-paced, innovative, and growing company in the SaaS space

How to Apply:
If you're looking for an exciting opportunity to join a fast-growing company and make a direct impact on customer success, we'd love to hear from you. Apply now to be part of our clients success story!

if you are success in our selection process you will hear within 5 working days