Icelandic-speaking Customer Support Advisor

Barcelona, Spain (Hybrid: Office & Remote)

Employment Type: Temporary Contract (38.5h/week, Shift: 15:00-23:00, Monday to Sunday)

Gross Salary €22,244 + up to 12% bonuses

About the Role

Do you have a passion for customer service and love the travel industry? We are looking for an Icelandic-speaking Customer Support Advisor to join our multicultural team in Barcelona, Spain. In this role, you will be the link between international travelers and global accommodation suppliers, ensuring outstanding customer service and timely issue resolution.

If you are empathetic, solution-driven, and excited to work in a fast-paced travel environment, this is your chance to build a fulfilling career.

Your Responsibilities

As a Customer Support Advisor, your daily responsibilities will include:

Listen to and understand the needs of international travelers and accommodation suppliers.

Multi-Channel Support: Provide customer support via phone, email, and chat, following set procedures to resolve inquiries.

Problem Solving: Respond to and mediate between travelers and accommodation providers to resolve issues related to payments, services, and technical requirements.

Accurate Information: Clarify service details and offer clear, accurate information on processes and requirements.

Process Adherence: Follow established workflows and escalation processes to ensure timely and effective problem resolution.

Customer Advocacy: Always ensure a positive experience for customers, offering empathetic, friendly, and effective support.

What You'll Need to Succeed

To be successful in this role, you'll need:

Language Skills:

Native or proficient Icelandic (C2) and advanced English (both written and spoken).

Customer Service Experience: Previous experience in a customer service, hospitality, or contact center environment is highly valued.

Problem-Solving Mindset: Ability to handle customer challenges with a solution-driven and positive approach.

Tech Skills: Proficiency with Office 365, CRM databases, and internal platforms.

Adaptability: Willingness to adapt to changing priorities and business processes.

Work Location: Must be available to work in the office and from home, provided you live within 100 km of the office.

Interpersonal Skills: Strong communication skills, empathy, and the ability to build rapport with diverse international customers.

Preferred Skills & Qualities

Passion for Travel: Affinity for online accommodation platforms or the travel industry.

Goal-Oriented: Ability to set goals and work systematically toward achieving them.

Attention to Detail: Capacity to provide accurate information and adhere to processes.

Collaborative Mindset: Ability to work both independently and as part of a team.

What We Offer

Join a company that values well-being, growth, and a supportive environment. Here's what you'll enjoy as part of our team:

Contract:

Temporary Contract with a 38.5-hour workweek (Monday to Sunday, 15:00-23:00 shift).

Training & Coaching: 3 weeks of initial training and ongoing personal coaching to ensure your success.

Feel Good Program: Participate in fun activities like Spanish lessons, quizzes with prizes, running, beach volleyball, roller skating, and more!

Private Health Insurance: Access to private health insurance if you transition to a permanent contract.

Childcare Support: Flexible remuneration for nursery school and transport after the probation period.

Work Environment: Modern office space near Glorie