An exciting opportunity has arisen for a Registered Manager to manage our two Carlisle Extra Care services, Heysham Gardens and Burnside Court are both well established, well regarded services. Both services have a vibrant and established care team providing compassionate support to older adults. The services always ensure support cover is in place during the day and operates waking night support to clients should they need it. The service is registered with the CQC as delivering Personal Care and has good systems and processes in place to ensure that a quality service is delivered consistently. You will need to fulfil the role of registered manager with the CQC for this service and meet the expectations of the local authority commissioners and the contract that unpins the service which holds a ‘Good’ rating with the Care and Quality Commission.

You will have the values and commitment to lead the staff team to provide the highest standards of customer care and person-centred service delivery and to promote independence, choice and wellbeing. The role will involve the operational management of the service and the direct supervision of a Deputy Manager and Support Workers.

You will be expected to work effectively with families and other agencies and to maintain a positive and trusting relationship with the on-site Housing Scheme Managers. You will need skills in contract and relationship management. You will undertake quality assurance checks at the service to ensure compliance with essential standards of care, this is a busy service and therefore you will need to be hard working, accountable and have strong organisational skills.

This is an exciting opportunity to work in partnership with other agencies to provide a holistic and joined up approach for meeting the needs of older adults. You will respond to referrals, undertake assessments and take part in allocation processes. You will ensure that each person moving into the service has a personalised care plan which ensures that their needs and preferences are met.

You will have relevant skills, knowledge and at least three years management experience gained in the care and support of older people in settings such as extra care, home care or residential care. You will have previous experience of staff supervision and management. You will be expected to bring a warm, caring and person-centred approach to your work and to be able to work collaboratively with our service users and their families. You will demonstrate a commitment to re-ablement principles and to promoting dignity and independence. We are looking for someone with a can-do hands on approach who is a positive role model.

For all informal enquiries please email

Vacancy Reference Number: 80747 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.

We can only accept applications from candidates who are located in and eligible to work within the UK. – This post will not be open to Sponsorship under the UKVI scheme