About the Role:

Hyperion Partners is pleased to be recruiting on behalf of our esteemed client, a premier Build to Rent provider, for an enthusiastic and customer-focused Concierge. This vital role is based in London and involves delivering exceptional service to residents, ensuring a welcoming and secure environment.

Key Responsibilities:

• Serve as the first point of contact for residents and visitors, providing a warm and professional welcome.
• Assist residents with various inquiries and requests, including maintenance issues, deliveries, and local information.
• Maintain security by monitoring access to the building, conducting regular patrols, and ensuring compliance with security procedures.
• Coordinate with the property management team to ensure the smooth operation of the building and communal areas.
• Handle incoming calls, emails, and correspondence efficiently and professionally.
• Manage the booking and use of communal facilities, such as meeting rooms and lounges.
• Oversee the management and distribution of keys and access cards.
• Maintain accurate records of incidents, maintenance requests, and other relevant activities.
• Ensure the lobby and communal areas are clean, tidy, and presentable at all times.
• Foster a sense of community among residents by organizing and promoting social events and activities.

Qualifications and Experience:

• Previous experience in a concierge, hospitality, or customer service role is highly desirable.
• Excellent communication and interpersonal skills, with a strong customer service orientation.
• Professional appearance and demeanor, with the ability to remain calm and composed under pressure.
• Strong organizational skills and attention to detail.
• Basic knowledge of building security and safety procedures.
• Proficiency in using computer systems and handling administrative tasks.
• A proactive and positive attitude, with the ability to solve problems effectively.
• Flexibility to work shifts, including evenings, weekends, and holidays.