Do you have 5 years' experience within the Business / Leisure Travel Industry? Are you fully efficient in ticketing, across all GDS systems (Galileo, Amadeus, Sabre)? Looking for your next exciting challenge? Look no further!

We are working with a well-established travel brand, who are looking for an Travel Support Specialist to join their growing team in London.

The Support Specialist role is a full commitment to proactively support the companies Travel Advisor, by handling all their operational requests to ensure a smooth daily business operation.

Responsibilities

Answer telephone in polite, timely and efficient manner.
Action requests sent to the Support Service Desk (Sales Force) within the given SLA.
Attend weekly onboarding meetings for new Advisors
Assisting new Advisors with any set up requests.
Assist with requests related to issuing/reissuing/refunding complex tickets
Report and log all complaints / praises to your Line Manager and respond as directed.
Assist Advisors to navigate through Atriis/Concur/Roomservice/Dolphin and Apexx
Assisting the Ops Manager with Duty of Care/ crisis reports
Assisting Advisors with ADM's and escalate for resolution in the event of disputes.
Providing ad hoc short training sessions to our Advisors to improve process proficiency
Manning the UK Hotels inbox to ensure all emails are distributed accordingly
Manning the UK Staff inbox to ensure all requests are replied in a timely manner
Guiding the Advisors through the UK/USA intranet - SharePoint
Assisting Advisors with updating traveller's profiles
Providing assistance with fulfilling group bookings
Create credentials for aggregators such as (url removed)
Support Advisors with NDC requests by showing the GDS booking process
Quality checking Advisors bookings on requests to minimize errors to reduce ADM's .
Attend monthly team meetings
Identifying training needs for the Advisors and report them to the Line Manager.
Give feedback to the Line Manager for the benefit of other staff members.
Assist USA Advisors with the ad hoc booking required to be created in the UK Requirements

Minimum 5 years business/leisure travel experience
Excellent Galileo/Amadeus skills to training level, including strong fares & ticketing knowledge (published and net fares) Sabre is a bonus
Good British & European Rail knowledge including Evolvi / Voyages SNCF / Trainline
Good knowledge of group bookings/processes
Good knowledge of Atriis/Concur
Excellent all round travel product knowledge
Good administration skills
Excellent time management
The ability to work in a high pressured and demanding environment to meet company SLA's
Exceptional communication & customer service skills
A good command of the English language (verbal and written)
Excellent fares knowledge, qualified to a minimum level of British Airways Fares 2
Good understanding of the leisure Tour Operator fares
Ability to work as a team member and communicate with all departments at all levels
Ability to maintain a positive and proactive attitude
Knowledge of Teams/Sales force/One Note/Excel preferable not essential The package:

Salary - Circa £27,000
Hybrid working (3 days in the Leicester Square office, 2 days from home)
25 days annual leave + bank holidays
Statutory Pension Scheme
Annual Leave Entitlement: 25 days plus 8 public holidays
5% Annual Discretionary Bonus
Bupa Healthcare Key Cover
Bupa Dental Level 3
AIG LIFE - AIG Life insurance 2x Annual salary
Health Assured - Our EAP service provides 24/7 available counselling and therapy sessions.Interested?

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