Key Responsibilities:
* Answer the telephone within 3 rings and address enquiry
* Raise reactive call outs, PPM visits and Quoted works
* Monitor the on Shared Mailbox and action emails as necessary
* Close all jobs accurately across systems, in time to meet their SLA
* Assisting staff with queries as and when required
* Raising reports to drive efficacy and performance
* Ad hoc reports required by the customer for specific information
* Assisting with producing necessary documentation for audits when required
* Assisting with filing and archiving
* Ensuring client portals are updated promptly with updates
* Obtaining stationary where necessary
* Support the requirements for Permits and submission.
* Managing multiple engineers' schedules - Reactive, PPM and Quoted
* Ordering of materials and plant hire / Raising purchase orders
* Liaising and chasing sub-contractors/suppliers for schedule dates, organising with customer.
* General excellent administrative housekeeping- IE making sure any worksheets/Invoices are not only uploaded to customer portals but onto internal systems. Any vital information on the job is attached.
* Invoicing of reactive and quoted tasks upon completion
* Ensure a full handover when going on Annual leave
* Review of hire list and ensuring off hired items are taken promptly
* Posting of letters and parcels
* Managing materials orders from order to delivery
* Invoicing of reactive and quoted tasks upon completion
* Administration of timesheets and ensuring accuracy of work completed
* Maintaining timesheets across two systems, ensuring MB numbers and hours match.
* Production of accurate and timely Invoices, ensuring costs incurred are accurately recovered.
* To be included on Teams meetings with client - To action feedback from these alongside Manager.
* Ensure tasks are being attended within SLAs, if not communicating with the client
* Generate monthly reporting for the customer