Neighbourhood Officer

Barnsley

Job Role

To deliver a highly visible, effective & proactive tenancy & neighbourhood management service.

To deal with or escalate all breaches of tenancy regulations in a timely manner and in line with thresholds and procedures, including Anti-Social Behaviour within relevant timescales using support or enforcement interventions and services as required.

Responsible for the day to day patch based void management of properties and work with partners and teams to ensure properties are let as soon as possible to achieve key performance targets.

Provide a welcome visit to new tenants within agreed timescales to communicate the required obligations, offering practical support and advice and signpost where needed.

Identify customer vulnerability including safeguarding concerns by the completion of support checklists, risk assessments and appropriate interventions, at sign up or as soon as potential issues become apparent.

Work with the Lettings Service regarding the assessment of applications to the Housing Waiting List and effective operation of the Lettings Policy, to ensure the best use of housing stock and sustainability of local communities