Operations Support Manager - Permanent (Ollerton)

Adept Resourcing are currently working with a successful business in Ollerton who are looking to add an ambitious Service Manager to their team on a permanent basis.

This business are one of three companies within a group that are rapidly growing year on year working with world wide businesses. This is a fantastic opportunity for someone to manage a small team and play a key role in working with both their clients and service partners.

Role and Responsibility of a Service Manager:

* Managing a small team of administrators and account managers.

* Manage a network of 130 service providers ensuring performance is recognised and managed where necessary.

* Ensuring accuracy of data and invoicing matters working closely with the finance team.

* Point of contact for key customer accounts.

* Produce monthly reports and provide bespoke reports on a regular basis to support the leadership team in making decisions.

* Utilise company systems to ensure accuracy of reporting.

* Work with the operations team to ensure that we are managing the service partner network to ensure first class service for our customer network.

* Ensuring processes put in place are adhered to (deadlines met)

The ideal candidate:

* Must have experience within a similar role.

* Experience within business to business/ facilities management desired.

* Experience of managing a small team

* Having the ability to step back and make decisions

* Experience dealing with customers over the phone.

* Advanced Microsoft excel skills/pivot tables/building simple models

What they can offer you:

* Permanent job opportunity with the chance to progress.

* Monday to Friday - no weekends

* Annual leave days to increase.

* Free onsite parking

* Company pension

* Company events

This role is a permanent job opportunity direct through the company after a successful interview stage. The working hours are Monday to Friday 8:30am-17:00pm with a salary of £33,000. There may be some movement on the salary depending on skills and previous experience. We are open to looking at candidates of all levels however you must hold experience within a similar role