The Customer Account Handler position involves providing excellent customer service and account management within the transport and distribution industry. We are seeking a dedicated and customer-focused Internal Account Manager within the transport distribution industry near West Manchester. The successful candidate will have a natural ability to build lasting relationships and a strong understanding of client management processes.

Client Details

The company is a leading entity in the transport and distribution sector with a staff count exceeding 4,000. It is committed to delivering top-notch services across its vast network of clients, emphasising efficiency, reliability, and quality.

Description

Key responsibilities will consist of:

Regularly review customer feedback to identify areas of improvement.
Conduct admin base duties of order processing, logistical provision support, driver logging, & freight forwarding.
Uphold the company's brand image and values in all interactions.
Coordinate the delivery of agreed targets within the agreed budget to meet the wider requirements of the business for the defined customer portfolio.
Ensure contractually agreed service standards are provided to individual customers and, where necessary, liaise with the operations and other functional areas.
Understand and work within the policy standards of individual customers to ensure service provisions/requirements are fulfilled.
Manage and maintain client accounts ensuring high levels of customer satisfaction
Coordinate with the transport and distribution teams to ensure smooth operations
Handle client queries and resolve issues in a timely manner
Collaborate with the sales team to reach targets
Stay updated on product knowledge and industry trends
Adhere to company policies and proceduresProfile

A successful Internal Account Manager should have:

A background in Customer Service within the Transport & Distribution industry
Outstanding communication and interpersonal skills
Proven skills in account management and customer service
Strong problem-solving skills and a proactive approach
Knowledge of CRM systems and practices
Proven ability to communicate and demonstrate pitching ability. Job Offer

Life insurance
Retirement pension
Loyalty awards (for 5, 10, 20, 30, and 40 years of service)
Employee discounts
Training and development opportunities (including CPC training)
Onsite parking
Hybrid working
Cycle-to-work program