Customer Service / Administrator / Call HandlerWe are currently looking for people with experience, excellent communication, and interpersonal skills to join a Nationwide company with excellent benefits and to kick start an amazing career opportunity.Hours and LocationChipping Norton £21,000 - £25,000 (depending on experience)Office BasedMonday – Friday 37.5 hours (9am – 5.30pm)What will you be doing?

• To act as the first point of contact with policy holders wishing to make a claim under their designated insurance cover.
• Create a claims file; accurately logging comprehensive details of the claim.
• Effectively handle all claims from registration to completion.
• Use a variety of communication approaches to build rapport and a positive relationship to help manage the customer predicament and deliver the right outcome.
• Proactively identify opportunities to develop internal systems and processes and, where appropriate, reduce costs whilst ensuring we deliver a quality, customer focused service to our policy holders.
• To negotiate effectively with stakeholders and suppliers to ensure a fair settlement is achieved for the customer and the company.

What are they looking for?

• A natural communicator and a flare for building rapport with people over the phone
• A great team player
• Enthusiastic and confident

• Able to show empathy when dealing with difficult and challenging situations, maintaining a sensitive and caring approach.
• Be able to negotiate effectively and identify solutions to manage customer predicament using your creatively and own judgement proactively.

Benefits28 days holidayBirthday off workCharity Days OffHealthcareCan purchase extra holidaysCycle to work schemePaid lunch once a week when in the officeTeam nights outAnnual Staff awardsInterested?Call Maggie or email for more information