Clinical Service Delivery

·       Deliver clinically robust, consistent, and comprehensive telephone assessments which lead to the most clinically appropriate outcomes

·       Assess, plan, implement and evaluate appropriate interventions and clinical pathways throughout the case leading to expedient patient recovery and case closure

·       Regular and consistent use of the bio-psychosocial model when making contact with patients and with clinical decisions

·       Utilising every contact point with patients as a chance to educate & provide clinical support

?Patient Care

·       Shared responsibility for patient cases, i.e. supporting colleagues proactively and encouraging a team working environment

·       Assisting with optimising service delivery

·       Adopting and encouraging the highest standards of patient care, including the consistent provision of clinical guidance and accurate, clear T&Cs advice

·       Taking a forward thinking, patient-centred approach to overcome case management hurdles

Rehab Case Manager

Location: Manchester (hybrid working available)

Full-time, permanent - Monday - Friday with occasional Saturday shift

Shifts between 8am and 6.30pm, based on early, mid or late shift per day.

Salary: £26,800

An exciting opportunity has arisen in our team for a Rehabilitation Case Manager with a background in sports therapy or sports rehabilitation. The health services utilise an individual’s clinical hands-on experience in a telephonic, office-based environment to effectively assist an injured individual with their recovery. This role requires the applicant to possess high levels of communication to influence and support a patient’s journey, whilst maintaining great attention to detail within a fast-paced environment; often with competing priorities. This role would suit somebody who is looking to utilise their hands on experience outside of the typical clinical or sporting environments.

• 25 days annual leave
• Your birthday off
• 6% company pension contribution
• Bike to Work Scheme
• Medicash Health plan
• Enhanced Maternity/Paternity/Adoption and Shared Parental leave
• 2 voluntary days per year
• Long Service Awards
• Employee Wellbeing Seminars
• CPD opportunities
• Professional memberships paid for (role dependent)

Essential:

·       Relevant clinical degree (sport therapy, sport rehabilitation, or physiotherapy)

·       1 years clinical/hands on experience or previous case management or vocational rehabilitation expertise

·       Current governing registrations of your relevant professional body e.g. BASRaT or SST, HCPC body (or able to quickly obtain membership)

·       Excellent written and verbal communication skills, good attention to detail and time management skills

Desirable:

·       Experience with delivery of high customer service and / or proven case management experience

·       Relevant experience (Health, Legal Profession, Insurance) etc. is advantageous

·       CMS UK membership a bonus