TIS is a forward thinking and nationally renowned Security and Communications Company who are NSI Gold and BAFE accredited. We specialise in the design, installation, service and maintenance of integrated security systems and manufacture specialist equipment. TIS work with a wide range of public and private sector businesses and have achieved a reputation for quality, care and reliability which is second to none.

Our absolute ambition is to provide and maintain a premium service in the industry with staff wellbeing, safety, and environmental considerations at the forefront of our services. Our strategy is to achieve a premium service and a commitment to employees, customers, and all stakeholders. We provide an environment of quality and care helping employees engage with our customers, putting them at the heart of what we do.

Due to the Company's continued success, we are looking to expand the Operations Team in Mansfield and are seeking an enthusiastic and dedicated Service Operations Assistant Manager. This is an excellent opportunity for someone looking to develop their career and become a valued member of the team. You should be positive and enthusiastic having the ability to provide the client with a premium service and the capability to work independently or within a team when required.

Service Operations Assistant Manager- Ref: V303

Based in Mansfield

This is an excellent opportunity to enhance your career within the security and communications industry. You would be required to provide support and assistance to the Service and Maintenance Manager and deliver key accounts. You will need to have excellent communication skills.

The role involves: -

* Key Account Coordinator for partner client.

* Log and distribute calls for engineers in line with SLA's & First Time Fix.

* Liaise with site engineers to ensure jobs are responded to and updated in real time.

* Process completed paperwork and action additional required where applicable.

* Liaise with the customer to ensure all updates are communicated effectively.

* Ensure completed calls are costed in accordance with contract terms.

* Updating/maintaining the company's maintenance software in line with compliance.

* Attend continuous improvement meetings for partner customers.

* Preparation of reports, letters, and documentation.

* Generate client finance reports and deliver at monthly meetings.

* Process engineer planned visits paperwork and save in the relevant location.

* Provide updates to customers effectively to include jobs not complete and engineer reports where required.

* Collate KPI reports and deliver at client meetings.

* Collate PPM paperwork for Asset collation, produce monthly asset list for assets maintained/new assets.

* Request PO's and arrange for remedials to be undertaken following PPM works (To include sourcing of parts).

* Chase engineers for service request updates.

* Provide training and support on company procedures/processes to ensure all team members are working to required standards.

* Liaise with other departments for awareness of projects outside of the department and communicate with the team.

* Ensure all requests from management are fulfilled in an accurate and efficient manner.

* Assist with managing performance of department to ensure client requirements are achieved in a timely manner.

* Provide resilience within the team across all branches and support where necessary.

Key experience/qualifications:

* Good IT skills and a familiarity with Microsoft software packages are essential.

* Excellent customer service skills.

* You will be a team player with ambition.

* Be able to communicate and build successful working relationships with customers and colleagues.

* Excellent verbal and written communication skills.

* Administration qualification (desired).

* Industry knowledge would be beneficial.

Skills and Capabilities:

* Microsoft software packages.

* Use of CRM's.

Working hours: Monday - Friday, 8.00am - 5.00pm (Permanent)

Salary: Competitive salary dependant on skills, experience, and qualifications. [or insert banding]

Benefits: Commitment to annual inflation increase in salary, High Performance Club Awards, Pension Scheme, Life and Accident Insurance, Medical

Cash Plan, Cycle to Work, 23 days holiday increasing to 27 days plus usual bank holidays, Birthday holiday, Perks and Employee Assistance

Program