Outline of the role is to ensure customer service experience through acceptance and management of bookings and customer service functions.

Duties Include:

• Manage complete end-to-end booking process.

• Interface with UK freight forwarders, overseas offices, interline partners, GHAs

• Keeping in-house and airline system up to date, including full data capture

• Oversee and manager Pre Bookings.

• Acting as main contact through both customer calls and emails

• Managing capacity control and priorities.

• Responding to request for tracking information & post flights.

• Coordinate service recovery to protect customer experience.

Key Skills:

• Ideally candidate should have Airline, GSSA or Freight Forwarding experience

• Have outstanding customer service skills and good understanding of the cargo market.

• Ability to work in a fast-paced environment handling multiple initiatives and prioritise own workload.

• Autonomy in the role and capacity management.

• Must be articulate and possess good interpersonal skills.

• Competences in IT programs, strong analytical skills, planning and organisation.