The Opportunity:

Job Title: IT Systems Support Team Leader

Are you an experienced IT professional with a knack for leadership and a passion for guiding a team to success? Join our dynamic team as an IT Systems Support Team Leader, where you'll oversee and mentor a team of IT Systems Support Technicians, ensuring exceptional on-site and remote IT support for our clients. You'll play a crucial role in configuring, maintaining and documenting our clients' backups, disaster recovery, and security solutions, guaranteeing the resilience and security of their digital infrastructure.

This permanent, full-time position offers exciting leadership opportunities, requiring strong technical expertise and excellent communication skills. This is a hands-on leadership role where you'll be expected to carry out technical tasks alongside your leadership duties.

Key Responsibilities:

• Lead and mentor a team of IT System Support Technicians providing guidance and support.
• Oversee and lead team members ensuring tasks are completed accurately and on schedule.
• Conduct Regular team meetings to review progress, address issues and plan future tasks.
• Manage comprehensive backup solutions to protect critical data across various platforms and environments.
• Manage and document recovery procedures to ensure a swift and effective response in the event of data loss, system outages, or security incidents.
• Conduct regular testing and validation of recovery procedures with the team to identify and address potential weaknesses.
• Assist in the identification, containment, and recovery from security incidents impacting data availability.
• Manage existing monitoring systems to detect issues with backup processes and ensure timely resolution.
• Conduct weekly periodic security assessments to identify and address vulnerabilities in backup systems.
• Handle DR and data recovery situations.
• Maintain up-to-date documentation for backup and recovery procedures, configurations, and policies.
• Install, manage and patch firewall and network protection systems/hardware.
• Manage the Team to ensure all client systems are fully protected with Antivirus software.
• Manage the Team ensuring all servers and workstations are fully updated/patched as required.
• Work with RMM (N-able) to monitor servers and workstations in key areas.
• Produce weekly reports required by the management team.

Skills and knowledge required:

• Proven leadership experience in an IT support environment, with the ability to manage and motivate a team.
• Experience configuring and maintaining Veeam Backup and Recovery.
• Experience of managing Anti-virus products and endpoint security products.
• Proficient in Microsoft Desktop Operating Systems with a strong technical foundation.
• Extensive knowledge of server operating systems and technologies, such as Microsoft Server, DHCP, and DNS, to ensure seamless network operations.
• Experience with Microsoft 365 is essential.
• Hands-on experience with routers, switches, and firewalls, enabling effective troubleshooting and network management.
• Excellent timekeeping and communication skills, essential for efficient coordination and seamless collaboration with colleagues and clients.
• Ability to thrive under pressure, maintaining composure and delivering optimal results in challenging situations.
• A passion for continuous learning, with a drive to expand your IT knowledge and qualifications.
• Possession of a full driving license, as the role requires travel to client locations.

Certifications, qualifications and experience required:

Industry certifications from Microsoft/Cisco/CompTIA would be an advantage. Experience in a similar role is essential.

Security Checks:

LaneSystems require staff to complete DBS & BPSS Checks, this will be completed by LaneSystems following acceptance of an offer from the candidate.

The Package:

• Continuous Learning: Access in-house and online training (Microsoft, Sophos, Watchguard) to enhance your skills.
• Health Care Scheme: Prioritize your well-being with our comprehensive health care benefits.
• Private Medical Insurance: Enjoy coverage after 1 year of employment, ensuring peace of mind.
• Extra Annual Leave: Celebrate your commitment with an additional day off per year employed.
• Enjoy complimentary refreshments and team building exercises.
• Breakfast items provided to help get your day started.

How to apply:

You can apply for this position by submitting your CV and a covering letter.