Working Pattern: Monday to Friday
We are seeking an experienced Repairs & Maintenance Manager to oversee the operational delivery of high-quality repairs and maintenance services across our mixed-tenure housing stock. This is a temporary role for 6-9 months, designed to enhance the customer experience and support the University's housing service.
Key Responsibilities:
* Repairs & Maintenance Services: Ensure the delivery of effective repairs and maintenance services across the housing estate, meeting quality standards.
* Void Repairs Management: Oversee void repairs through surveyors and contractors, ensuring timely completion to minimize void loss.
* Customer Engagement: Lead on resolving customer complaints and work with residents to foster positive engagement.
* Strategic Contribution: Contribute to setting the strategic direction, budget planning, and reporting mechanisms for repairs services.
* Contract Management: Manage service-related contracts, monitor contractor performance, and ensure services provide value for money.
* Team Leadership: Provide day-to-day staff management, performance reviews, and development of the Housing Services Repairs Team.
* Health & Safety Compliance: Ensure compliance with statutory requirements and drive safety standards across the residential estate.
Requirements:
* Proven experience in managing housing repairs and maintenance, including voids, disrepair, and contractor management.
* Strong knowledge of health, safety, and compliance within housing facilities management.
* Excellent customer service and complaint resolution skills.
* Ability to manage budgets, contracts, and report on performance metrics.
* Strong leadership and team management capabilities.
* Experience in financial management and preparing board-level reports.
This is an exciting opportunity to join a prestigious institution and make a significant impact on its housing service