Customer Service Coordinator

Newport, Isle of Wight, PO30 5GY

Salary: £19,136 pa + Benefits

Monday to Friday 8.00am – 4.30pm, 32 hours a week (split over 4 days).

Rewards & Benefits:

• Company Pension Scheme
• Free on-site parking
• Life Assurance Scheme
• Company Sick Pay Scheme
• Wellbeing initiatives

We are currently looking for a Customer Service Coordinator to join the team within our Hampshire & IOW Wheelchair Service Centre based in Newport on the IOW. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or enquires.

We are a fast-growing business and a leading provider of Healthcare Service solutions. We work in partnership with the NHS to deliver the Hampshire & IOW Wheelchair Service which is an integrated service delivering clinical needs and a repair service.

The Role:

• Manage incoming calls and emails, answering any queries in a timely and professional manner.
• Coordinating equipment to be delivered, serviced, or collected by our field-based Engineers.
• Monitoring and progressing orders by checking with suppliers.
• Entering referral information for clinical triage via both telephone and email.
• General administration that supports daily activities and duties 

What are we looking for?

• Strong experience in a similar busy and fast paced office environment
• Relevant telephone-based customer service experience
• Good attention to detail and accuracy
• Previous administration and diary management experience
• Professional and confident manner on the telephone and through email
• Competent IT skills with Microsoft Office programmes and ability to learn new systems.

This Customer Service Coordinator role is working in a regulated activity and may be subject to an enhanced DBS disclosure.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability, or sexual orientation, and we will gladly accept applications from all sections of the community.

INDLS