Ref: JB-14927 Role: Metering Account Manager (Energy / Utilities)Location: Guildford, Surrey (3 days office & 2 days homebased) Salary: up to £30k + Bonus + Excellent Benefits

Summary:

Do you have experience of working within an Energy Consultancy or TPI? Our client, a growing Energy Consultancy, is seeking a skilled Metering/Customer Service professional with expertise in portfolio management and end-to-end customer support. You will be responsible for onboarding customers, preparing tenders, handling Change of Tenancy (COT) requests, resolving objections and terminations, managing meter installations and removals, and addressing MOP & DCDA related cases. If you have experience working in the energy sector, are skilled in data analysis and possess excellent communication skills - APPLY NOW!!!

Key responsibilities:

• Managing customer portfolios (excluding sales) from onboarding to completion
• Setting up customers on internal CRM
• Prepare customers for tender
• Manage relationships with customers and supplier to handle queries
• Handling Change of Tenancy (COT) requests
• Resolving objections and terminations
• Managing meter installations and removals
• Addressing MOP & DCDA-related cases

Skills and experience required:

• 3+ years of experience in the Energy market - working for a utility supplier or consultancy
• Understanding of Energy account management processes - contracts/COT/MOPs/DCDAs
• Hardworking and reliable with experience of delivering high-quality customer service.
• You have a keen eye for detail, are analytical, and maintain accuracy under pressure.
• You demonstrate excellent interpersonal, and organisational/time management skills.
• You are proficient in Microsoft Office Suite (Excel, Word, Outlook).

Benefits: 25days holiday + 1 day for every year’s service, private health care, excellent progression opportunities, flex hours, company events/trips