Fire & Security Service and Installation Engineer

Northwest

£28,000 - £40,000

A hands-on role with diverse installation and maintenance projects, excellent career growth opportunities, and the chance to be part of a company at the forefront of fire and security solutions.

Key Responsibilities & Accountabilities

* Diagnose faults, attend emergency callouts, and conduct routine maintenance on fire and security systems.

* Install and commission fire alarm, CCTV, access control, and intruder alarm systems for projects of varying scales.

* Review specifications, drawings, and technical documents to ensure seamless project execution.

* Deliver exceptional customer service while maintaining strong client relationships.

* Identify sales opportunities during service visits and report potential leads to the relevant team.

* Complete all required documentation, including job sheets, work reports, and timesheets, in a timely manner.

* Adhere to health, safety, and compliance policies relevant to the role.

* Provide technical support to colleagues via phone or site visits when required.

* Maintain company-issued tools and equipment, ensuring they remain in good condition.

* Mentor and support junior engineers, fostering best practices and professional development.

* Ensure all jobs and service visits are completed efficiently and escalate any delays or concerns.

* Keep system logbooks updated with details of work completed.

* Attend engineer meetings and training courses as required.

* Represent the company professionally, adhering to uniform and conduct standards.

* Work in a cost-effective manner, ensuring systems are left operational where possible.

Person Specification

* Experience: 2-5 years' experience in the fire and security industry.

* Technical Knowledge: Strong understanding of BS & EN standards and the ability to install, test, and commission various systems.

* Problem-Solving: Proven ability to diagnose and resolve faults efficiently.

* Communication Skills: Excellent verbal and written communication skills, with the ability to engage professionally with clients and colleagues.

* IT Proficiency: Competent in Microsoft Office and experience with programming security and fire systems (e.g., Honeywell, Texecom, Paxton, Morley, Advanced, Kentec).

* Organisation & Time Management: Ability to manage workload effectively, meet deadlines, and prioritise tasks.

* Attention to Detail: Strong focus on accuracy and compliance in a life safety environment.

* Customer-Facing Skills: Professional and approachable demeanour when interacting with clients.

* Health & Safety Compliance: Knowledge and adherence to industry safety regulations