This role is for a Desktop support / Systems Engineer to join a global Financial Services organisation, based in Central London. The successful candidate will have at least 3-5 years desktop and engineering experience supporting large and complex infrastructure environments

Client Details

This firm is a global player in the financial services industry. It provides a diverse suite if services and is noted for its commitment toinnovation. This role will be supporting the London office

Description

The Desktop Support Engineer role is to ensure proper computer operation so that end users can accomplish business tasks.

• Perform Level 1 and 2 support as required: handle incoming help requests from end users via both telephone and e-mail in a courteous manner.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
• Build rapport and elicit problem details from customers.
• Identify and learn appropriate software and hardware used and supported by the organization. Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs

Profile

• Minimum of 4 years of technical experience performing desktop support and systems administration , including troubleshooting workstation and operating system problems and repairing hardware.
• Experience with office administration and data feed services (such as Reuters or Bloomberg) preferred
• Previous experience in supporting trading users is a plus.
• Familiarity with Windows 10 & 11 , Microsoft Office 365, ServiceNow, SCCM/Intune and Citrix XenApp/XenDesktop
• Ability to determine nature of hardware/software problems either via telephone or in-person and choose appropriate method of resolution.

Job Offer

£250-£300 Per Day

6 Months Contract Day Rate.