Company: JAMES STEVENS ASSOCIATES
Job Type: Permanent, Full Time
Salary: £26873/annum lots of benefits
James Stevens Associates are delighted to be working with a Public Sector Organisation in Essex that are now looking for x2 Housing Repairs Administrators.
Housing Repairs Administrator
Contract: 2 year fixed term x2 Positions
Salary: £26,873
What you will be doing:
* Receiving calls in a customer focused and polite manner.
* Handling customer calls and email enquiries for repairs and complaints.
* Co-ordinating and raising jobs for repairs.
* Communicate with staff, clients and other stakeholders in a professional manner.
* Other duties necessary for the effective operation and positive reputation of the business.
What's essential:
* Organised and a positive work ethic.
* Experience and an understanding of Social Housing Repairs and customer services (min 1 year).
* (Preferable) Experience in a local authority.
* Ability to work well under pressure.
* Work well within a team.
* Experience in 365 and experienced in using housing software.
* Strong and effective verbal, written, and interpersonal communication skills.
* Customer service focused.
* Confident with client facing responsibilities.
* Willingness to work flexibly where required.
Hours:
* Full-time, Monday to Friday
* Hybrid working if WFH is suitable. Min 2 days on site option to work 5 days is available.
Benefits:
* Flexible working hours under the Flexi-time scheme
* Leisure Facilities
* Free on-site car parking is currently available for employees at all of the Council's places of work.
* Membership of the Local Government Pension Scheme
* Eye Test
* Post Entry Training
* Opportunities are available to all employees to undertake appropriate courses of study and
* training
* Professional Subscription
* Discounts and cashback deals for major retailers including supermarkets and high street stores