Customer Liaison Officer - Worcester - Salary £30,000-£33,000pa

Are you passionate about delivering exceptional customer service and building long-lasting relationships? Our client is seeking as a Customer Liaison Officer to join their team.

The Role

The successful Customer Liaison Officer will play a crucial role in ensuring smooth communication, resolving customer queries and will work closely with both customers and internal teams to provide a seamless customer experience.

The Customer Liaison Officer will be supporting the business operations and contributing to the continuous improvement of the company products and services.

Key Responsibilities

Customer Service:

* Respond to customer enquiries via phone, email, and live chat, ensuring timely and accurate responses.

* Take personal ownership of customer queries, providing updates and resolutions that exceed expectations.

* Facilitate communication between customers and operational teams, ensuring efficient work order execution.

* Provide essential documentation such as operation and maintenance manuals, certificates, and warranties at the point of installation.

* Handle complaints with care, identifying problems and coordinating corrective actions to maintain trust and satisfaction.

* Monitor customer service performance, analyse feedback, and identify trends to improve service quality.

* Educate customers on products and services, offering tailored recommendations to enhance their experience.

Sales Support:

* Upsell additional and complementary products and services, including maintenance contracts.

* Build strong working relationships with existing clients to ensure exceptional service and identify new sales opportunities.

Front Desk Support:

* Act as the first point of contact for customers, visitors, and third parties.

* Manage building security, including signing in visitors and notifying relevant personnel of their arrival.

* Coordinate with the 24/7 telephone service provider to ensure seamless communication.

Requirements:

We're looking for a customer-focused professional with:

* Strong communication skills, both verbal and written.

* A proactive and problem-solving mindset.

* Exceptional organisational skills and attention to detail.

* The ability to build and maintain positive relationships with customers.

* Experience in customer service or a related field.

What's on offer

* A supportive and collaborative working environment.

* Competitive salary and benefits package.

* Opportunities for professional development and growth.

* The chance to make a meaningful impact in a dynamic and customer-centric role.

Apply Today!

If you're ready to join a team where customer satisfaction is the top priority and you can make a real difference, we'd love to hear from you! Apply now and take the first step toward an exciting new career as a Customer Liaison Officer.

Candidates must be eligible to live and work in the UK.

Alcea Consultancy are acting as an employment business/agency in relation to this