Lead Technical Analyst 

An exciting opportunity to join one of our key clients within the Higher Education sector as a Lead Technical Analyst specialising in Microsoft 365 and cloud services. This role involves end-to-end implementation, operation, and security of Microsoft cloud-based solutions.

Location: Hybrid/Chelmsford
Salary: Competitive, dependent on experience.

Responsibilities:

Manage and administer Microsoft cloud environments and associated tools.

Lead and coordinate the provision, operation, and decommissioning of ICT resources in line with IT architecture and governance.

Schedule and oversee maintenance activities, addressing issues promptly with minimal impact on operations.

Monitor capacity and performance of ICT services, reporting status and initiating actions to address shortfalls.

Develop, document, and promote standards, processes, and procedures related to your services.

Collaborate with security and technical teams to maintain infrastructure integrity and address security concerns.

Coordinate technical responses to major incidents, ensuring documentation and review of solutions.

Manage relationships with third-party providers, ensuring quality service and knowledge transfer.

Lead and motivate a team of Senior and Technical Analysts, fostering a customer-focused and high-performance environment.

Act as a key escalation point, addressing and resolving issues and complaints professionally.

Contribute to the development of IT strategies, policies, and standards, keeping abreast of industry developments.

Skills Required:

Extensive experience managing medium-scale cloud services, including provider liaison and management.

Proficiency in managing Microsoft 365, EntraID, and related cloud services, with a solid understanding of integration with on-site infrastructure.

Strong knowledge of system security, data resilience, and performance monitoring.

Proven track record of leading and motivating technical staff in a high-demand environment.

Excellent communication skills, with the ability to explain complex technical concepts to non-technical audiences.

Ability to work independently and effectively under pressure, demonstrating strong organisational and problem-solving skills.

Familiarity with ITIL practices and enterprise architecture principles is preferred.

Qualifications:

Degree or relevant professional qualification in a related discipline.

Microsoft Certified Solutions Associate or Expert in relevant fields.

ITIL Foundation certification; ITIL Practitioner is a plus

Austin Fraser is committed to being an equal opportunities employer, and encourages applications from candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity status.

Due to the volume of applications received, we are unable to provide individual feedback to unsuccessful applicants.

Check us out on our

 or contact (url removed) Austin Fraser International Ltd is registered in England: (phone number removed) Austin Fraser International Ltd, 33 Soho Square, London, W1D 3QU