Job Title: Centre Administrator

Salary: £25,000 per annum

Location: Luton

Purpose:

Serve as the first point of contact for participants and visitors, managing site administration and ensuring smooth day-to-day operations of the CFO Hub. Maintain security, facilitate bookings, and support participants and colleagues in a welcoming and well-organized environment.

Key Responsibilities:

· Act as front-of-house, greeting participants and visitors while ensuring security protocols.

· Manage participant and guest bookings, referrals, and Hub communications.

· Oversee petty cash reimbursements and compliance processes.

· Collect and analyse participant feedback to improve services.

· Monitor CCTV and restricted area access.

· Order and maintain supplies, including course materials and consumables.

· Ensure Hub compliance with health & safety, safeguarding, and operational guidelines.

Requirements:

Essential:

· Minimum of 5 GCSEs or equivalent.

· Experience in a customer-facing role.

· Strong administrative and IT skills, including Microsoft Office.

· Excellent interpersonal and communication abilities.

· Ability to multitask, work independently, and manage priorities.

· Commitment to safeguarding, equality, and social inclusion.

· Basic DBS check required.

Desirable:

· Previous administrative experience.

· Understanding of restorative justice and rehabilitative approaches.

This role requires a proactive, organized, and customer-focused individual who can maintain a welcoming and efficient Hub environment.