Customer & Sales Support Assistant | Permanent | Telford | £24,500 - £28,000 | Excellent benefits package

Are you an experienced Customer Service professional seeking an opportunity within an organisation that truly makes a difference? Your key customers would include the emergency services, your favourite sports club, your children's school or nursery and events spaces providing emergency / medical solutions which save lives every day.

Seymour John are delighted to be partnered with the UK's leading supplier of emergency medical equipment in their hunt for a Customer Service & Sales Support Assistant to support their Customers. A financially secure FTSE100 business who haven't lost their family feel despite their ever-increasing success.

The Company

A medium-sized team sitting in their easily accessible Telford office, you will work collaboratively alongside your colleagues within Customer Service, Sales, Marketing and Supply Chain to ensure a smooth service delivery from initial prospect to order delivery. The business is led by a highly experienced and supportive Senior Leadership Team who orchestrate a cohesive and harmonious working environment in a people focused culture.

The Role:

* Process orders through various channels, including phone and email.

* Provide product information and offering your expert opinion

* Building strong professional relationships with Customers

* Ensuring on time delivery targets for products.

* Work within the predefined processes whilst striving to look for improvements in efficiency and suggest alternatives.

* Management of returns

* Supporting the sales team with quotations and pricing

About You:

* You will be an experienced Customer Service professional who confident in telephone based customer service environments

* An outstanding communicator who builds rapport with stakeholders and customers alike.

* Excellent problem-solving abilities.

* Strong work ethic, always focussing on continuous improvement.

If this exciting opportunity is exactly what you are looking for, please contact Lydia Johnson at Seymour John Recruitment Ltd