Job Title:

Client Services Executive

Salary:

Competitive

Location:

Manchester City Centre

Hours / Days:

35 hours per week (Monday to Friday)

Job Responsibilities:

• Act in a professional and courteous manner at all times to maximise the client experience
• Deal with enquiries with a sales-minded attitude to identify opportunities in which our client can assist
• Demonstrate extensive knowledge of the departments within our client
• Communicate with clients regarding their legal queries and guide them to the appropriate department
• Consistently obtain and process all essential client information accurately on internal system
• Ensure customer enquiries are picked up promptly by the relevant department
• Maintain positive relationships with clients to build trust and ensure repeat custom and client recommendations
• Use all methods of customer communication, including phone calls, email and text messaging

The Person:

• Ability to act as liaison between new clients and departments, by delivering accurate contact information and a detailed description of all queries
• Strong customer service skills and a sales-minded attitude
• Adaptability and willingness to change in accordance with the needs of our client
• Experience in telephone-based customer services
• Attention to detail is essential
• Professional and proactive approach to work
• Experience of using Proclaim Case Management system would be advantageous, however full training will be provided

Please note that The Recruitment Co. are an equal opportunities employer

CPProfessional