Our client is seeking a Sales Operation Manager to join their team, located either in Lanseria (JHB) or Observatory (Cape Town). This newly created role in our client's business will be accountable for creating a world class administrative sales support function for a national sales team to enable the business to achieve its growth aspirations.
Execute confidential secretarial and general sales related administrative functions in the Administration Department, including but not limited to the proper use of sensitive company information.
Proactively deal with customer queries, requests, complaints and find resolutions according to company standards.
Execute general sales administrative tasks for the external and internal sales team in a support function.
Ensure accuracy of all data recorded.
Receive, review and enter data into ERP or tracking database according to established procedures.
Communicate with internal and external customers professionally at eye-level via email, phone or other communication channels.
Support the sales process through generating, issuing, filing and managing all sales orders as required through the sales channels or directly from trade:
Administer and file all sales orders to meet financial audit standards.
Managing the sales backorders and registers.
Follow up on and constantly monitor progress of backorders and directly deal with internal and external customers.
Work closely with suppliers, freight forwarders and internal logistics to track progress of items and communicate with clients and sales teams on expected shipping dates.
Initiate and support delivery, including drop shipments and exports, and installation process to ensure flawless transition from receipt to final delivery of items to clients.
Assist the sales teams and logistics in managing loan devices in trade.
Impeccable administrative skills.
Strong verbal and written communication skills in English (Afrikaans would be an advantage).
Attention to detail and diligence.
Supportive, caring & "serving" personality.
Goal driven.
Self-motivated and able to independently find and execute solutions according to procedures.
High level of organisational and planning skills, and ability to manage multiple activities simultaneously.
Excellent Microsoft Office suite skills, in particular Excel.
Professional telephone and email etiquette.
High work ethic, integrity, drive, energy and bias for action and customer service.
