Senior Sales Support

Location: Slinford, Horsham

Salary : 28k-32k plus Excellent Benefits including Pension, life insurance, health schemes to include optical/dental, income protection, 25 days annual holiday

Hours: Mon -Thurs 9.00am -5.00pm *** Friday 9am-2.00pm ***

35 hour working week

The role:

* Working closely with purchasing and sales team

* Assisting the sales manager and production controller

* Professionally handle incoming enquiries via telephone, email and the web.

* Placing of purchase orders

* Chasing deliveries

* Support production team, documentation updates

* Answers customer queries about existing orders

* Resolving customer complaints

* Expediting orders to meet monthly invoicing targets

* Working with Epicor

* Sending dated order acknowledgements to customers for their orders

* Following up and communicating information on call off orders

* Checking orders to see if stock has arrived and then releasing for stores to despatch

* Sending & receiving emails on a daily basis

* Cover for other areas in the department for holiday/sick

* Speaking to customers on a daily basis

* Ensuring customer records are kept up to date

Skills and Attributes

* Good Telephone Manner

* Good Communication Skills

* Attention to detail

* IT Skills i.e. Outlook; Word; Excel etc

* Team Player

* High Work Ethic

* High work rate to deal with large amounts of customer emails and telephone calls

* Experience of customer services or internal sales would be highly desirable

If you would like to understand more about this opportunity then please send in your cv asap