Customer Success Manager

One of my agency clients are looking to expand their team by bringing onboard a Customer Success Manager on a permanent basis. You will be responsible for the success of a portfolio of clients within the product side of the business, focusing on clients within the payments space.

Key responsibilities

• Build strong and positive relationships with clients at Exec and operational levels, keeping frequent contact/providing content updates to sustain positive relationships
• Managing customer adoption of Products/Services and on-going support / optimisation of accounts
• Networking with clients to develop new contacts and opportunity for revenue
• Build strong relationships with Business Development/Sales team members to be introduced into strong prospects pre signing
• Ensuring all new work/Change Requests quoted are within client margin guidelines and any variation internally approved before committing
• Conduct financial modelling and review to actively support contract renewals and new client on-boarding

Experience Required:

• Strong eCommerce experience, having a good indepth understanding of platforms and technologies.
• Experience working in the payments space.
• 7 plus years experience workng in a Customer Success/ Account Management role.
• Excellent communication and relationship management skills.
• Able to travel into London once per week
• Would ideally have experience working in an agency environment.