Job Title: Customer Service AdvisorLocation: Banbury, close to the M40Job Type: Full-time, PermanentWorking Hours: Monday to Friday, 8:30 AM - 5:00 PMSalary: £26,000 DOE

Our client are a company located conveniently near the M40 in Banbury. Their team is committed to delivering exceptional service and support to their customers. They offer a dynamic and supportive work environment where no two days are the same.Job Description: We are seeking a dedicated Customer Service Advisor to join our clients busy and varied team. This role is perfect for someone with solid previous office-based customer service experience who thrives in an ever-changing environment.Key responsibilities include:

• Handling customer inquiries via phone, email, and chat
• Resolving customer issues and complaints efficiently
• Providing detailed product information and guidance
• Processing orders and managing customer accounts
• Coordinating with suppliers and participating in production meetings
• Performing administrative tasks and maintaining accurate records

Requirements:

• Proven office-based customer service experience
• Excellent communication skills, both written and verbal
• Strong PC skills, including proficiency in Word, Excel, and Teams
• Ability to work well under pressure and adapt to changing situations
• Strong organisational and multitasking abilities

Benefits:

• Competitive salary of £26,000 DOE
• Comprehensive training and development programs
• Friendly and supportive team environment
• Opportunities for career advancement
• Convenient location with easy access to the M40

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