IT Support Analyst

A leading IT Services company based in the City are looking for an IT support Analyst to join the expanding team on site 5 days a week.

ACCOUNTABILITIES AND RESPONSIBILITIES

Provide onsite technical support to end users and VIP support to business managers resolving issues in a competent manner whilst communicating professionally with internal and external stakeholders

Prioritise, and resolve technical queries and service requests within agreed service levels

Self-motivated desire to learn and understand all technologies, both Infrastructure and applications delivered in the sites of responsibility

Responsible for creating documentation of any issues that is escalated to a senior level ensuring a repeat escalation is not required

Provide regular feedback to drive technical and process improvements

SKILLS

Strong knowledge of Windows and Microsoft products, O365, Active Directory ,Windows Server technologies

Knowledge of network technologies.

Printer networking.

Logical and methodical troubleshooting skills

Excellent written and verbal communication skills and people skills

Strong customer service skills using effective listening, understanding and able to articulate the next steps in a confident and professional manner

Excellent written and verbal communication skills